On- shore and Off-shore Business Services

  • Leading SOX compliance calls and owning ITIL practices with off-shore development team in India at United Health Group for improved quality assurance
  • Moving off-shore Global Network Operations Center (GNOC) from Hyderabad, India to Nashville, Tennessee for United Bank of Switzerland. Assisting AT&T onboard new and existing international contractors, while developing a training calendar and educational material to support management of Key Performance indicators (KPIs) at the call center during transition
  • Executing the business requirements and working with a remote team in China while overseeing testing, development and deployment of two Human Resource Systems at Aramark